This Privacy Policy explains how Garden Muse processes personal data in connection with its florist workshop services, including wedding bouquets and event decoration. It applies to website visitors, inquiry contacts, and customers who use our consultation, booking, pickup, or delivery arrangements.
This introduction outlines how the policy is organized and where to find key information.
We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and dates, coordinate floral design details, manage pickup or venue delivery, process payments, maintain records, improve website performance, and comply with legal obligations. We may also use information to communicate about changes to an order or project and to handle follow-up questions related to the service provided.
We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, or delivery and setup coordination. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data to public authorities, courts, or other parties when required by law, to respond to lawful requests, to enforce our terms, or to protect the rights, property, or safety of our business, customers, or others. We may also share information where necessary to establish, exercise, or defend legal claims.
You may request access to your personal data, correction of inaccurate information, or deletion where retention is not required. You may also object to certain processing or ask us to limit use in appropriate cases. If a request cannot be fully granted, we will explain the reason in general terms.
To protect privacy and prevent unauthorized disclosure, we may ask for information needed to verify a request before acting on it. We aim to respond within a reasonable period and in line with applicable legal requirements.
We retain personal data for the period necessary to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal, accounting, or operational requirements. When data is no longer needed, we delete it or anonymize it where feasible.
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version applies from the stated effective date.
Data handling overview
We may process contact details, event preferences, consultation notes, order and payment records, delivery or pickup instructions, and limited technical data such as device and usage information. Where relevant to a floral project, we may also record palette choices, date details, venue information, and communication history.
We receive data when you use the contact form, request a consultation, place or discuss an order, confirm project details, or communicate with us by phone or other provided channels. Some technical information is collected automatically when the website is used, including standard log and device data.
The website may use essential cookies to support core functions, preference cookies to remember basic settings, and limited analytics cookies to understand site performance and usage patterns. We do not use cookies to collect more information than is reasonably needed for these purposes.
You can usually control cookies through your browser settings and, where available, device-level privacy controls. Disabling certain cookies may affect form handling, session continuity, or other basic website functions.
